Stay Golden Custom stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, contact sales@staygolden.ca within 10 days from the date of your order delivery or pickup and our team will follow up with you to correct any error on your order and suggest an acceptable solution. Our products at Stay Golden Custom are made-to-order with the best quality materials possible using our state-of-the-art suite of decoration methods.

We take great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

• Spelling, punctuation or grammatical errors made by the customer.
• Pixelated quality or low-resolution of uploaded images, if approved by a customer before production.
• Design errors introduced by the customer in the design creation process.
• Errors in user-selected options such as product type or size.

Please examine your designs carefully and correct any mistakes prior to placing your order. Our sales team will provide a PDF quote for careful review and approval before production via email. This PDF will have all important information associated with your order to ensure that it is produced correctly. After a customer has approved an order for production, unfortunately we are no longer able to make changes.